Withdrawal & Refunds

1. What this page covers

This page applies to paid subscriptions you buy on this website. For purchases made in the app, sections 6 and 8 of the Terms of Service apply.

2. Paddle is the seller

Purchases on the website are handled by our commerce partner Paddle (Paddle.com Market Ltd, London, United Kingdom). Paddle sells the subscriptions as a reseller in its own name (merchant of record). The purchase contract is therefore concluded with Paddle, not with us. Paddle handles the payment, issues the receipt and appears on your statement.

Paddle's buyer terms additionally apply to the purchase.

3. Right of withdrawal

As a consumer you have a statutory right of withdrawal of 14 days from the conclusion of the contract. Because the purchase contract is concluded with Paddle, you exercise the withdrawal against Paddle, not against us. Paddle informs you about the right of withdrawal at the time of purchase.

A clear statement to Paddle is enough to withdraw, for example via paddle.net or by replying to the purchase confirmation Paddle emails you.

4. Refunds

Refunds are executed by Paddle. After a valid withdrawal, Paddle refunds the purchase price to the payment method you paid with. Refunds outside the right of withdrawal also go through Paddle; we can initiate them there, but we cannot pay them out ourselves.

5. Purchases in the app

Subscriptions bought in the iOS app through the App Store are sold by Apple. Withdrawal and refunds follow the App Store's rules there; details are in sections 6 and 8 of the Terms of Service.

6. Contact

Paddle answers questions about a purchase made on the website at paddle.net. For everything else, reach us at contact@taskero.de. Further mandatory information is in the imprint.