Help
Tahto support: help and common questions about the app
Questions we hear often
Here you'll find answers about the app, your plan, watches, subscriptions and your data. If yours is missing, Tahto support is just below.
What happens when my plan runs out?
Your plan doesn't extend itself. When it runs out, you tap once to create the next one. The coach picks up where the last one stopped, with your logged sessions, its own notes, your weights and your split.
What does the app take from my watch?
Apple Health on iPhone and Health Connect on Android hand over the workouts of the last three days and your daily energy each time you open the app. From Garmin, you paste the link of a publicly shared run or ride into the chat or share it to the app, with every lap. You don't link any account, and nothing goes back to your watch.
Do I need a watch?
No. You enter the session by hand, and nothing else changes.
What happens if I get sick or injured?
You enter them separately: a sickness with a start date and an optional end date, an injury with a short description. The app then suggests creating your next plan, and that's where they take effect. If you're sick, that plan has no sessions on those days, followed by a gradual restart. If you're injured, the coach cuts back the sessions of the affected sport, and with an end date you get a step-by-step return.
Can the coach just overwrite my plan?
No. Every change comes as a proposal on a card, and nothing changes until you tap "Apply". Even then, only the affected session is rebuilt. The only things that apply at once are ticking off, declining or restoring supplements, telling the coach what to call you, and what you ask it to remember.
What does "unlimited" mean on Elite?
Elite has no monthly limit on plans, chat messages and meal analyses. A brake against scripts stays: after five plans in a row, one more every 20 minutes, and in the chat 20 messages a minute and 100 an hour. Meals, analyzed or entered by hand, are capped at 20 an hour and 60 a day on every tier.
Can I add my own sports?
Yes. Fixed commitments like soccer, tennis or a class go in with their duration, intensity and how often they repeat. The coach leaves them as they are. It counts them, takes their time off the day and keeps the day before and after lighter when they're hard.
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Contact
If your question isn't here, write to Tahto support.
Or email us directly: contact@taskero.de
Tahto support is in the app too, as a chat under More › Contact us.
Manage your account and subscription
Change or cancel your subscription
Your subscription belongs to the store you bought it in, so that's where you change or cancel it.
- App Store: your Apple ID settings › Subscriptions
- Google Play: Play Store › Payments and subscriptions › Subscriptions
- In the app: More › Subscription › Manage subscription takes you straight to your store
- Subscribed on the website: cancel at tahto.de/kuendigen or withdraw at tahto.de/widerrufen, no login needed, with an email confirmation right away
Request your data
There's no export in the app. Email contact@taskero.de and we'll reply within one month with a copy of your data.
Delete your account
In the app, go to More › Account › Delete account, and we delete your account right away, except that billing records stay, unlinked from you, for as long as the law requires. A subscription on the App Store or Google Play doesn't end with it, so cancel that there first. You can also ask us to delete it by email.