Delete your account

1. What this page covers

This page explains how to delete your Tahto account. Tahto is the training app by Taskero UG (haftungsbeschränkt), Graben 2, 55116 Mainz, Germany. There are two ways to do it: in the app, or by sending us an email.

2. Cancel your subscription first

If you have a subscription, cancel it before you delete your account. Deleting your account does not cancel an active subscription. Your subscription runs through the store, not through us, so we can't cancel it for you.

• Android: in your Google Play settings.
• iPhone: in your Apple Account settings.

No subscription? Skip this step.

3. Delete your account in the app

Here's how, in the app:

1. Open Tahto and tap More at the bottom.
2. Tap the card with your name at the top. It opens Account.
3. Tap Delete account.
4. Tap Delete my account and confirm with Delete.

In short: More → Account → Delete account. This is permanent. You can't undo it.

4. Without the app: by email

Don't have the app any more? Email contact@taskero.de from the address your account uses, with the subject “Delete account”. We'll delete your account for you and reply within one month.

Can't send from that address, for example because you signed in with Apple and chose Hide My Email? Then email us from any other address. We'll send a message to your account's address to check that the account is yours.

Guest accounts without an email address are deleted automatically 7 days after they start, unless you have signed up by then.

The same applies here: you cancel your subscription yourself, as described in section 2.

5. What we delete and what we keep

When you delete your account, we permanently remove the data that belongs to it. That includes your training history, imported sessions included, your meal logs and photos, your coach chats and everything your coach remembers.

We have to keep two things for longer. Neither is linked to your account any more:

• Subscription data: tier, status, period and the channel's transaction identifiers, solely as a billing record. German commercial and tax law require this for six to ten years (§ 147 AO, § 257 HGB).
• Newsletter, if you were signed up: the record of your consent and of its withdrawal, for three years from the end of the year of the latest event.

If you set up an account without adding an email address or signing in with Apple or Google, we delete it after seven days anyway, together with every answer in it.

Every retention period is listed in section 7 of the privacy policy.

6. Contact

We answer questions about deleting your account at contact@taskero.de. Further mandatory information is in the imprint.